Service Delivery Policy

2.1 Delivery Channels:

All deliverables will be provided via secure digital channels, including:

• Email (documents, reports, and communications).
• Cloud Platforms (Google Drive, Dropbox, AWS S3, or equivalent).
• Project Management Tools (JIRA, Trello, Asana, or specified platforms).
• Custom Portals or Dashboards (applicable to ERP, IMS, SMP, and CRM systems).

2.2 Access Credentials:

• Access credentials (usernames, passwords, API keys) will be provided upon project completion.
• Clients are solely responsible for securing these credentials. Deltanoid is not liable for any loss, unauthorized access, or misuse due to client negligence.

2.3 Delivery Notifications:

• Upon completion of each deliverable or milestone, Deltanoid will issue a Completion Notification via email or the designated communication channel.
• Clients must acknowledge receipt within three (3) business days. Failure to respond will be deemed implicit acceptance, and the project will be marked complete.

3.1 Project-Specific Timelines:

• Timelines will be outlined in the service agreement or project proposal.
• Adherence to timelines depends on the client providing timely inputs, feedback, and approvals.

3.2 Client Delays:

• If clients delay providing necessary inputs or approvals beyond three (3) business days, Deltanoid reserves the right to:
  • Extend delivery timelines accordingly.
  • Charge additional fees for resource reallocation and delays impacting other projects.

3.3 Revisions and Updates:

• Revisions within the agreed scope will be delivered as specified in the service agreement.
• Changes outside the agreed scope will be treated as new work and will incur additional charges and extended timelines.

4.1 Timely Cooperation:

• Clients must provide all necessary materials, content, and feedback promptly.
• Delays caused by client inaction may lead to suspension or termination of services without refunds.

4.2 Written Requests:

• All requests for revisions, updates, or clarifications must be submitted in writing via email.
• Verbal or informal requests will not be considered valid.

4.3 Technical Compatibility:

• Clients are responsible for ensuring their systems are compatible with the delivered services.
• Deltanoid is not responsible for issues arising from outdated or incompatible client infrastructure.

5.1 Acceptance Criteria:

• Deliverables are considered accepted if the client:
  • Provides written confirmation of acceptance.
  • Fails to respond within three (3) business days of the Completion Notification.

5.2 Post-Acceptance Changes:

• Changes requested after acceptance will be treated as new work and charged accordingly.

6.1 Unforeseen Delays:

• Deltanoid is not liable for delays caused by factors beyond its control, including:
  • Internet outages, server failures, or cybersecurity incidents.
  • Staff availability or health emergencies.

6.2 Force Majeure:

• In cases of force majeure (natural disasters, pandemics, government actions), Deltanoid reserves the right to revise delivery schedules.
• No refunds, credits, or compensation will be provided for such delays.

7.1 Non-Refundable Services:

• Services are non-refundable once work has commenced.
• Cancellation after initiation results in forfeiture of all payments made up to that point.

7.2 Cancellation Requests:

• All cancellations must be in writing to connect@deltanoid.in.
• Refund eligibility will be determined solely by Deltanoid based on work completed and resources expended.

7.3 Client-Induced Cancellations:

• Delays, non-cooperation, or failure to meet obligations will result in no refunds and possible termination of services.

8.1 Service Performance:

• Deltanoid guarantees service delivery as agreed but does not promise specific business outcomes.

8.2 Indirect Damages:

• Deltanoid is not liable for indirect or consequential damages, including business losses or reputational harm.